Privacy Policy and Cookie Policy

1. General Provisions

This Privacy Policy and Cookie Policy sets out the principles governing the processing of personal data and the use of cookies and similar technologies in connection with the use of the selliaestate.com website operated by SELLIA Sp. z o.o., Twarda 18, 00-105 Warsaw, a company operating in the real estate market.

The Data Controller is:
SELLIA Sp. z o.o.
Address: Twarda 18, 00-105 Warsaw, Poland
E-mail: biuro@selliaestate.com
Telephone: +48 500 376 566

The Data Controller processes personal data in accordance with applicable laws, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council ("GDPR"), the regulations governing the provision of electronic services, and the provisions relating to the use of cookies and similar technologies.

2. Scope of Personal Data

Depending on how you use the website and your relationship with the Data Controller, the following categories of personal data may be processed:

identification and contact details, including your name, telephone number and email address;
information provided through contact forms, messages or enquiries;
preferences relating to the purchase, sale or rental of real estate;
property-related information, where provided to the Data Controller;
technical data relating to your use of the website, including your IP address, online identifiers, device information, browser information and website activity data;
data related to newsletter subscriptions;
data arising from correspondence or telephone communications.

The Data Controller applies the principle of data minimisation and processes only the personal data necessary for the purposes for which they are collected.

3. Sources of Personal Data

Personal data may be obtained:

directly from you, in particular through forms available on the website, by email, telephone or any other communication initiated by you;
through your use of the website and its functionalities;
during further communication relating to your enquiry, property offer or cooperation.

4. Purposes and Legal Bases for Processing Personal Data

The Data Controller processes personal data for the following purposes:

a) Responding to Enquiries and Communications

To respond to your enquiry, contact you, provide information about our services or property offers, and conduct further correspondence.

Legal basis:

Article 6(1)(a) GDPR – consent, where provided;
Article 6(1)(b) GDPR – taking steps at the request of the data subject prior to entering into a contract;
Article 6(1)(f) GDPR – the Data Controller's legitimate interest in handling enquiries and communicating with users.

b) Provision of Real Estate Services

To facilitate the sale, purchase, lease or rental of real estate, arrange property viewings, acquire or manage property listings, and coordinate activities necessary for the provision of our services.

Legal basis:

Article 6(1)(b) GDPR;
Article 6(1)(f) GDPR.

c) Marketing of Our Own Services

To provide information about the Data Controller's services, published property listings, developments within the real estate market, and other content related to the Data Controller's business activities.

Legal basis:

Article 6(1)(a) GDPR – where consent is required;
Article 6(1)(f) GDPR – the Data Controller's legitimate interest in promoting its business activities.

d) Newsletter Distribution

To send commercial information, property offers, newsletters, informational materials and marketing communications by electronic means.

Legal basis:

Article 6(1)(a) GDPR.

e) Analytics, Statistics, Website Development and Security

To ensure the proper functioning of the website, analyse website usage, improve its functionality, detect abuse, maintain security and establish, exercise or defend legal claims.

Legal basis:

Article 6(1)(f) GDPR;
Article 6(1)(a) GDPR – with regard to technologies requiring user consent.

f) Compliance with Legal Obligations

To fulfil legal obligations imposed by applicable law, including accounting, tax, archiving obligations, and the establishment, exercise or defence of legal claims.

Legal basis:

Article 6(1)(c) GDPR;
Article 6(1)(f) GDPR.

5. Contact Forms and Property-Related Forms

The Data Controller may provide forms on the website enabling users to contact us, submit enquiries, list properties, request a callback or valuation, and obtain information about available property listings.

Personal data submitted through these forms is processed solely to the extent necessary to handle the enquiry, respond to the user, and carry out any further activities related to presenting an offer or providing the requested service.

Providing personal data is voluntary; however, in many cases it is necessary to enable us to respond or take further action.

6. Newsletter

Subscription to the newsletter is voluntary and requires the user's separate consent. Personal data provided when subscribing is processed for the purpose of sending electronic communications containing commercial information, property offers, news and marketing content relating to the Data Controller's business activities.

You may withdraw your consent to receive the newsletter at any time. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to its withdrawal.

7. Recipients and Categories of Recipients of Personal Data

Personal data may be disclosed to entities cooperating with the Data Controller only where this is necessary for the fulfilment of a specific processing purpose, the provision of services, customer support, compliance with legal obligations, or the protection of the Data Controller's legitimate interests.

Personal data may, in particular, be shared with the following categories of recipients:

hosting and infrastructure service providers;
providers of email, cloud computing and office software services;
providers of CRM systems, customer relationship management systems, communication and workflow management tools;
providers of analytics, advertising, marketing automation and newsletter platforms;
entities supporting the Data Controller in website administration, IT services, cybersecurity and technical maintenance;
entities supporting the provision of real estate services, including business partners, advisors, specialists and subcontractors involved in property management or real estate transactions;
law firms, tax advisors, accounting firms and other providers of professional services;
public authorities and other entities authorised under applicable law.

Personal data is disclosed only to the extent necessary and proportionate to the relevant purpose. Where processing is based on the Data Controller's legitimate interests, such interests include, in particular, ensuring the efficient organisation of customer service processes, the provision of services, coordination of activities necessary for property transactions, maintaining a high standard of service, and protecting the Data Controller's legal rights.

8. Transfers of Personal Data Outside the European Economic Area

In connection with the use of selected IT, communication, analytics or marketing tools, personal data may be transferred to countries outside the European Economic Area (EEA).

In such cases, the Data Controller ensures that any transfer of personal data complies with applicable legal requirements, in particular by relying on an adequacy decision, Standard Contractual Clauses (SCCs), or any other appropriate safeguards provided for under the GDPR.

9. Data Retention Period

Personal data is retained for no longer than is necessary to fulfil the purpose for which it was collected and, where applicable, for the period required by law or necessary for the establishment, exercise or defence of legal claims.

As a general rule:

data relating to correspondence and enquiries is retained for the period necessary to handle the matter and any subsequent communication, and thereafter until the expiry of the applicable limitation period;
personal data processed on the basis of consent is retained until the consent is withdrawn, unless the purpose of processing ceases earlier;
newsletter-related data is retained until you unsubscribe or withdraw your consent;
data relating to the performance of services or property transactions is retained for the duration of the service and for the period required by applicable law or necessary for the establishment, exercise or defence of legal claims;
technical, statistical and cookie-related data is retained for the lifecycle of the relevant technology or until deleted by the user, subject to applicable system and technical settings.

10. Rights of Data Subjects

Under the GDPR, data subjects have the following rights, including the right to:

access their personal data;
rectify inaccurate or incomplete personal data;
request the erasure of personal data;
request restriction of processing;
data portability;
object to processing based on Article 6(1)(f) GDPR;
withdraw consent at any time where processing is based on consent;
lodge a complaint with the competent supervisory authority responsible for data protection.

11. Automated Decision-Making and Profiling

User data may be used for analytical, statistical and marketing purposes, including personalising content, measuring the effectiveness of advertising campaigns, and limited profiling to display content or communications better tailored to the user's interests.

The Data Controller does not make decisions producing legal effects concerning the user, or similarly significantly affecting the user, based solely on automated processing, unless the user is expressly informed separately should such processing be implemented.

12. Cookies and Similar Technologies

The website uses cookies and similar technologies to ensure its proper operation, maintain security, remember user preferences, collect statistical data, analyse website traffic and carry out marketing activities.

The following categories of cookies may be used on the website:

a) Strictly Necessary Cookies

These cookies are essential for the proper operation of the website and its core functionalities. Their use does not require the user's consent, provided they are genuinely necessary for the provision of the electronic service requested by the user.

b) Functional Cookies

These cookies allow the website to remember user preferences and enhance the browsing experience.

c) Analytics and Statistics Cookies

These cookies enable analysis of website usage, the preparation of statistical reports, traffic measurement and the ongoing improvement of the website.

d) Marketing Cookies

These cookies enable advertising activities, campaign performance measurement, remarketing and limited personalisation of marketing content.

Analytics, statistics, functional and marketing cookies that require consent are used only after the user has provided such consent.

13. Managing Cookie Consent

During your first visit to the website, you may manage your consent preferences regarding the use of cookies and similar technologies. Your consent may be withdrawn or modified at any time.

Your cookie preferences can be managed here:
Cookie Settings

Regardless of the above, you may also manage cookies through your web browser settings. Please note that restricting certain technologies may affect the proper functioning of selected features of the website.

14. Technical Data and Server Logs

Using the website involves sending technical requests to our servers. As a result, technical information may be recorded, including information relating to your device, browser, IP address, date and time of connection, system errors and other technical events.

This information is used primarily for technical, administrative, security, diagnostic and website maintenance purposes to ensure the proper operation of the website.

15. Data Security

The Data Controller implements appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.

The security measures implemented are proportionate to the nature of the personal data, the scope and context of processing, the purposes of processing and the level of associated risk.

16. Changes to This Policy

The Data Controller may amend this Privacy Policy from time to time, in particular as a result of technological, organisational or legal changes, or changes relating to the operation of the website or the services provided.

The current version of this Privacy Policy is published on the website.

17. Contact

If you have any questions regarding the processing of your personal data or this Privacy Policy, you may contact the Data Controller at:

SELLIA Sp. z o.o.
Address: Twarda 18, 00-105 Warsaw, Poland
E-mail: biuro@selliaestate.com
Telephone: +48 500 376 566